LumiLuxe Return and Exchange Policy

At LumiLuxe, we’re committed to your satisfaction. We understand the challenges of online shopping and aim to make your experience seamless. Below is our return and exchange policy for clarity on how we handle such requests.

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Wrong or Incorrect Items

If you receive an incorrect item:

• Contact us: Email hello@lumi-luxe.com with your receipt or order confirmation.
• Return process: Send the unopened, unused item to the return address we provide.
• Replacement: We’ll send the correct product at no additional cost.

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Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours: Email hello@lumi-luxe.com with:
  • Clear photos of the damaged item.
  • Photos of the original packaging and shipping box.
• Options: Receive a replacement product or opt for a full refund.

Note: Photo proof is required for all claims.

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Returns

• Not accepted: Opened items or correctly ordered products, even if unused (for health and safety).
• Accepted: Only unopened and unused items if the wrong product was sent.

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How to Initiate a Return or Claim

• For wrong items: Email hello@lumi-luxe.com with your order number and details.
• For damaged/defective items: Send photo proof and order details to hello@lumi-luxe.com.

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Return Shipping

• LumiLuxe covers shipping costs for incorrect item returns.
• Use a trackable shipping service. LumiLuxe is not responsible for lost return items.

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Refunds for Incorrect Items

• If an incorrect item cannot be replaced (e.g., out of stock), a refund will be issued.
• Refunds are processed after inspecting returned items.

Thank you for choosing LumiLuxe. If you have any questions, reach out to our team at hello@lumi-luxe.com. Your satisfaction is our priority!